From Department of No to Strategic Partner: Pendo’s CPO on Modern HR

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From Department of No to Strategic Partner: Pendo’s CPO on Modern HR

HR Heretics

Nov 07, 2024

Transcript

How do you lead product when your CEO is the product visionary? Pendo's Chief Product Officer Trisha Price reveals the delicate dance of setting boundaries with founder-CEOs, the evolution of HR from gatekeeper to strategic partner, and why she uses AI to write letters to her 102-year-old grandmother. A candid conversation about power, trust, and the changing face of tech leadership.

*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co

For coaching and advising inquire at https://kellidragovich.com/

HR Heretics is a podcast from Turpentine.

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KEEP UP WITH CIARA, NOLAN, + KELLI ON LINKEDIN

Trisha: https://www.linkedin.com/in/trisha-price-3063081/

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

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LINKS:

Pendo: https://www.pendo.io/

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TIMESTAMPS:

(00:00) Intro

(01:20) Navigating a Founder-CEO, Product Guru Dynamic

(03:00) Establishing Boundaries and Trust

(06:40) The Importance of a Lengthy Recruiting Process

(09:40) Assessing Product Leaders

(14:40) Managing Stakeholder Input and AI Pressure

(17:50) Managing the Tension Between Sales and Product

(20:10) Navigating the AI Hype Cycle

(24:20) Tricia's Personal Use of AI

(26:40) Emerging Female Executives in Tech

(30:40) The Future of Diversity, Equity, and Inclusion (DE&I)

(36:00) The Evolution of HR and the "Department of No"

(40:50) Working with a Great HR Leader

(43:40) Wrap

Discussion about this podcast

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

After a decade+ of “blitz-scaling” companies, HR, talent, and People leaders now face an uncertain economy that has already seen big booms and busts. What will it take to construct the next generation of incredible businesses – and where can people leaders have the most business impact?

Hosts Nolan Church and Kelli Dragovich have been through it all, the highs and the lows – IPOs, layoffs, executive turnover, board meetings, culture changes, and more. With a lineup of industry vets and experts, Nolan and Kelli break down the nitty-gritty details, trade offs, and dynamics of constructing high performing companies. Through unfiltered conversations that can only happen between seasoned practitioners – Kelli and Nolan dive deep into the kind of leadership-level strategy that often happens behind closed doors.

This show is for those who are ready to ditch conventional wisdom and figure out from first principles what works for their culture, business model, and industry, with the goal of building a resilient and enduring company. You’ll come away with real guidance for seeing around corners, building enduring companies, and carving out an impactful career – plus a newly-honed bullshit detector.

Topics frequently touched on in this season include: building high performing cultures, compensation negotiation, performance reviews, company design, equity, M&As, recruiting the best talent, and how to manage your own psychology as a people leader.

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