In this episode of HR Heretics, Kelli and Nolan sit down with Sarah Tilley, SVP of Global Talent at ServiceNow, to unpack how a $199B company is revolutionizing talent acquisition with AI. Sarah breaks down their two-speed transformation strategy—from optimizing basic recruiting processes to unlocking game-changing talent market intelligence that most companies can't even imagine yet.
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KEEP UP WITH SARAH, NOLAN + KELLI ON LINKEDIN
Sarah: https://www.linkedin.com/in/sarahtilley/
Nolan: https://www.linkedin.com/in/nolan-church/
Kelli: https://www.linkedin.com/in/kellidragovich/
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ServiceNow: https://www.servicenow.com/
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TIMESTAMPS:
(00:00) Intro
(01:09) What is ServiceNow?
(04:22) The Two-Speed AI Strategy
(13:08) Getting Started with AI Transformation
(20:11) The Self-Service Recruiting Era
(25:02) The Low Hire, Low Fire Market
(28:00) Tracking AI Adoption
(32:29) Quality of Hire Deep Dive
(35:43) The Future: Skills-Based Hiring
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