How Back Channels Really Shape Hiring Decisions

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How Back Channels Really Shape Hiring Decisions

HR Heretics

Aug 20, 2024

Transcript

In this HR Heretics segment, Nolan and Kelli talk about "back channels" in the hiring process.

They dive deep into this controversial practice and how back channels can impact candidate selection, emphasizing the need for a thoughtful, mature approach that considers the full context of a candidate's experience and potential.

*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co

HR Heretics is a podcast from Turpentine.

Support HR Heretics Sponsors:

Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to http://planful.com/heretics to see how you can transform your HR strategy.

Discover Workvivo, Zoom’s employee experience platform, designed to delight your hybrid workforce. With dynamic and intuitive features people actually like using, Workvivo fosters a sense of belonging and boosts retention and productivity. Join Ryanair, Dollar General, and Virgin — head to https://bit.ly/hrhereticsworkvivo to book a demo (tell them Kelli and Nolan sent you).

Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: https://www.metaview.ai/heretics

KEEP UP WITH NOLAN, + KELLI ON LINKEDIN

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

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TIMESTAMPS:

(00:00) - Intro

(00:54) - Defining back channels as "underground mafia" of feedback

(01:52) - The right way to do back channeling

(03:03) - Maturity in back channeling conversations

(04:12) - When to do back channeling

(05:43) - Avoiding the "back channeling frenzy"

(06:42) - Timing of back channeling in the hiring process

(07:55) - Sponsors - Planful | Workvivo

(10:48) - How to properly conduct a back channel inquiry

(12:04) - Sponsor - Metaview

(13:40) - Typical back channel communication methods

(14:50) - Real example of a nuanced back channel situation

(15:59) - The "family reunion" analogy for bias in back channels

(17:18) - Importance of considering human growth in back channels

(18:31) - Handling negative back channel feedback

(20:05) - Using back channel feedback as a litmus test for candidates

(20:53) - Criticism of board members' approach to back channels

(21:51) - Shallowness in high-level back channel feedback

(22:45) - Wrap

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“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

After a decade+ of “blitz-scaling” companies, HR, talent, and People leaders now face an uncertain economy that has already seen big booms and busts. What will it take to construct the next generation of incredible businesses – and where can people leaders have the most business impact?

Hosts Nolan Church and Kelli Dragovich have been through it all, the highs and the lows – IPOs, layoffs, executive turnover, board meetings, culture changes, and more. With a lineup of industry vets and experts, Nolan and Kelli break down the nitty-gritty details, trade offs, and dynamics of constructing high performing companies. Through unfiltered conversations that can only happen between seasoned practitioners – Kelli and Nolan dive deep into the kind of leadership-level strategy that often happens behind closed doors.

This show is for those who are ready to ditch conventional wisdom and figure out from first principles what works for their culture, business model, and industry, with the goal of building a resilient and enduring company. You’ll come away with real guidance for seeing around corners, building enduring companies, and carving out an impactful career – plus a newly-honed bullshit detector.

Topics frequently touched on in this season include: building high performing cultures, compensation negotiation, performance reviews, company design, equity, M&As, recruiting the best talent, and how to manage your own psychology as a people leader.

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